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Data Request Policy


Effective Date: January 01, 2022

This Data Request Policy outlines how Webspiders Interweb Pvt. Ltd. (“WIPL”) handles requests for customer data. It applies in conjunction with our Privacy Policy and is incorporated by reference into our Terms of Service.

WIPL respects the privacy and confidentiality of our customers and only discloses customer data as required by applicable laws and legal processes. This policy applies to official requests only and does not govern customer support or billing inquiries.

1. Reference to Privacy Policy

For details on what data WIPL collects, stores, and processes, please refer to our Privacy Policy. This Data Request Policy describes the procedure for submitting formal requests for customer data and WIPL’s obligations in responding to such requests.

2. Types of Data Requests We Accept

WIPL responds to lawful requests submitted in accordance with Indian law. These include:

a) Data Requests

Formal requests for information related to a customer’s account in connection with criminal investigations, civil litigation, or other official legal proceedings. Examples include:

  • Subpoenas issued by Indian authorities

  • Court orders

  • Search warrants

  • Civil investigative demands

  • Requests originating outside India must be routed through applicable international mechanisms (e.g., Mutual Legal Assistance Treaty – MLAT)

b) Preservation Requests

Requests to preserve customer account data pending receipt of a valid legal process. Preservation requests must:

  • Identify the account(s) involved (see Section 4)

  • Be signed on official law enforcement agency letterhead

  • Confirm that legal steps are being taken to secure access via formal process

  • Include a valid contact email and phone number

Preserved data will be retained for a maximum of 90 days, unless extended by a valid legal request.

c) Emergency Requests

Accepted only in situations involving imminent risk of serious bodily harm or death. WIPL will evaluate such requests in good faith and respond without delay when justified.

3. Customer Notification

Unless prohibited by applicable law, WIPL’s policy is to notify affected customers when a data request involving their account has been received. Notice may be delayed or withheld if:

  • A valid court order or statute prevents disclosure

  • WIPL determines, in its sole discretion, that prior notice would be counterproductive or dangerous

4. Required Information in a Data Request

Each request must include the following:

  • Full name and contact details of the customer

  • Registered email address linked to the WIPL account

  • Domain name and/or IP address associated with the service

  • Description of the data requested and relevance to the legal matter

  • A copy of the legal complaint or any supporting documentation (for civil matters)

Incomplete or vague requests may not be processed. WIPL reserves the right to request additional documentation as necessary to verify the legitimacy of the request.

5. How to Submit a Request

Requests may be submitted to:

Grievance Officer

Webspiders Interweb Pvt. Ltd.
Second Floor, Upasana House
B-70, Rajendra Marg, Bapu Nagar Jaipur – 302015, Rajasthan, India

Email: [email protected]

IMPORTANT: If you do not receive confirmation of receipt within 5 business days, please resend the request via certified mail or physical courier. Due to spam filters and other email delivery issues, WIPL recommends sending a duplicate physical copy to ensure processing.

6. Processing Fees

WIPL may seek reimbursement of costs in accordance with applicable law. Additional fees may apply for:

  • Extensive data retrieval efforts

  • Historical log analysis

  • Voluminous or complex document production

WIPL reserves the right to deny requests deemed excessive, vague, or outside the scope of relevant legal proceedings.

7. Types of Information Available

Subject to the nature of the legal process and applicable jurisdiction, WIPL may produce the following:

a) Non-Content Information

(With valid legal request)

  • Subscriber name and email address

  • Date and time of account creation

  • Billing and payment records

  • IP login records and access logs

b) Content Information

(Only with valid search warrant)

Includes files hosted on WIPL servers, email content, and website data. Such information is disclosed only upon receipt of a valid Indian court-issued search warrant from a competent authority.

8. International Requests

Requests originating from jurisdictions outside of India must be made through official diplomatic or international legal channels, such as the Mutual Legal Assistance Treaty (MLAT) process. WIPL does not recognize or respond to foreign legal requests submitted directly, without appropriate Indian legal validation.

9. Contact and Further Inquiries

All communications related to this policy should be addressed to:

Email: [email protected]

Policy Updates

WIPL reserves the right to amend or revise this policy at any time without prior notice. Continued use of WIPL services constitutes acceptance of the most current version of this policy.

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